Refunds: Refunds are not permitted for downloadable products, dated goods such as planners and diaries or for incorrect postage/quantities given in the checkout process. Refunds will happily be given for faulty products and the option to exchange faulty items is always available within 30 days of purchase.
Exchange: If you have purchased directly from us and received a faulty product, we will happily exchange the item, provided you have proof of purchase from our online store and the item is unused. You will need to make your exchange within 30 days of purchasing your item. You are welcome to exchange the item for any other products sold in the online store, up to the price of the exchanged product.
Incorrect Address Supplied: If you have provided an incorrect address upon ordering, you will be responsible for reordering your product, including your postage if the item hasn’t been returned to sender. If it has been returned, we will resend the item, provided postage has been paid for. That Effortless Bitch is not responsible for incorrect delivery to customers who have entered the wrong address.
Disclaimer: Any shopping information provided inside the Busy Bitch Planner, including measurements, are to be used as a guide only. Any dealings you may have with the businesses listed in the planner are of no liability to That Effortless Bitch, all correspondence regarding them should be held between yourself and the business listed.
Frequently Asked Questions:
Is the planner a day to a page?
Yes, that’s what we love about it! There’s so much room to write your entire day down!
How will the planner arrive? Do I need to be home?
You’ll need to be able to sign for your planner, just so we know whose received it. So if you’re unsure if you’ll be home at the time of delivery, it may be best to enter a friends or your workplace address to ensure you can be there to receive your special package.
When will my planner arrive?
If you’ve made your order before 3pm on a business day, your order will likley be sent out that day, or on the next business day. If you order after 3pm, on a weekend or public holiday, your planner will be sent out on the next available business day in Australia. We only use standard post and do not offer express postage services.